Shipping Policy

We aim to package and courier your purchases to you as soon as possible. Once we have shipped your goods you should receive a shipping confirmation email from us that includes your tracking number so you can keep an eye on your parcel. Please feel free to contact us if you have not received a shipping confirmation within 2 working days. Once you have received your shipping confirmation you should receive your parcel within 1-2 working days (NZ orders), or 3-10 working days (Aus orders) although rural deliveries may take a little longer.

We don’t ship to PO boxes, please provide a physical address for delivery.

We take all reasonable care when packaging your goods to ensure that they get to you in excellent condition, but we cannot accept responsibility for goods that are broken or lost in the transit process. We will do everything we can to ensure this does not happen and will follow up any lost or damaged items with the carriers.

We dispatch orders on weekdays only, if you require Saturday delivery please contact us to arrange. *

Shipping to New Zealand

Orders under $65 attract a $6.50 flat courier fee. Orders over $65 automatically qualify for free shipping. Rural under $65 spend will cost $9.95 for shipping and over $65 will cost $6.00 for shipping. We ship nationwide using a tracked courier service. If you require a signature delivery please add this to the delivery instructions when completing your purchase, there is no extra charge.

Shipping to Australia

We are pleased to now offer shipping Australia wide! All Australian orders are shipped via an untracked, uninsured courier service for a flat rate of $17.50, or for free on orders over $180. If you would like to add urgent delivery, tracking or insurance please contact us for a quote prior to purchase.

Please be aware that And They Lived Green is not liable for any importation or customs duties and fees that may arise from the shipment of your order.

Shipping to the rest of the world

At this stage that we do not have an international flat rate option, however if you would like to make an overseas order, please feel free to contact us and we will happily arrange a quote for you.

Please be aware that And They Lived Green is not liable for any importation or customs duties and fees that may arise from the shipment of your order.

 

* There may be extra charges for Saturday and urgent deliveries

And They Lived Green reserves the right to change the shipping prices at any time.